Maison Lumen is committed to protecting your personal data in accordance with the GDPR and the French Data Protection Act.
Data we collect
Identification and contact details (name, email, postal address, phone), order and payment information, and browsing data (cookies). Payment card details are processed directly by our secure payment providers and are never stored by us.
Purpose
- Processing and delivering your orders;
- Customer service and after-sales support;
- Sending our newsletter (with your consent);
- Improving the site and preventing fraud.
Legal basis
Performance of the sales contract, your consent (newsletter, cookies), and our legitimate interest (security, improvement).
Retention
Order data is kept for the legal accounting period (10 years). Prospect data is kept for a maximum of 3 years after the last contact.
Your rights
You have the right to access, rectify, erase, port, and object to the processing of your data. To exercise these rights: contact@maison-lumen.fr. You may also lodge a complaint with the CNIL (www.cnil.fr).
Cookies
We use cookies that are essential to the site, as well as analytics and advertising cookies subject to your consent via the cookie banner. You can change your preferences at any time.